Service Writer / Parts Person (Rotational Schedule) - Prudhoe Bay, AK

The position is located on the North Slope and requires a flexible rotational work schedule. Relocation assistance to Alaska is not provided; however, transportation between Anchorage and Prudhoe Bay is provided. Room and meals are provided while in Prudhoe Bay.

Worley offers a competitive benefits package, with company paid short-term disability, life insurance, and 4.5% employer match on 401k.

Job Purpose:

This position will assist the shop lead with opening work orders, preparing repair estimates, gathering information about warranties and provisions for service coverage, and scheduling repairs to be done.

In addition, this position will be trained to handle ordering and managing parts for our customers and service technicians. A significant amount of customer interaction both in person and by phone comes with this role.

 Essential Job Functions:

·       Provide customers with estimates in line with varying needs and expectations of cost, quality, and lead time.

·       Review repair orders for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured.

·       Consult with Shop Lead about necessary repairs and possible alternatives to expensive work.

·       Create and schedule work orders.

·       Entering repair orders into service database system.

·       Assist Shop Lead with needs for vehicle repairs and maintenance services, timelines, and schedules etc.

·       Timely and accurate documentation regarding each vehicle repair.

·       Demonstrate adherence to established safety policies and procedures and accept accountability for safe work practices.

·       Stock and inventory parts in multiple shops.

·       Issue and bill parts from inventory.

·       Deliver parts to technicians.

·       Obtaining parts information.

Knowledge, Skills & Abilities:

·       Ability to work independently with minimal supervision.

·       Ability to act with a high sense of urgency and employ excellent organizational and problem-solving skills.

·       Have adequate written and oral communications applicable to standards set by organization.

·       Ability to work as part of a team; communicate effectively with fellow workers and alternate.

·       Ability to demonstrate adherence to established safety policies and procedures.

·       Ability to demonstrate support for the company’s environmental management system.

·       Ability to safely climb ladders.

Physical Demands/Work Environment:

Work is performed in a remote Arctic environment with limited medical resources. Candidate understands the site is approximately 840 miles (at least 4 hours by air ambulance) from surgical, specialist, and tertiary medical care, and where medical evacuation from this location may be significantly delayed due to weather conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the essential functions of this job, the employee is required to:

·       Must have ability to stand, walk on level, uneven and slippery surfaces, sit, squat, kneel, reach through low and high ranges, and exhibit normal balance and coordination. These basic physical requirements are essential for safe performance of the job in harsh environments with exposure to very cold temperatures and while wearing arctic gear.

·       Must stand throughout evaluation.

·       Aerobic capacity evaluation via 3-minute step test.

·       Sit and reach and range of motion evaluations.

·       Lift 50 lbs. from floor to waist with two hands.

·       Lift 50 lbs. from floor to shoulder with two hands.

·       Carry 50 lbs. for 15 feet with two hands.

This job description is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.  Worley provides reasonable accommodation to qualified individuals with disabilities, including both applicants and employees, to allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.