Service Delivery Anaylst, People

Skills and Experience

·       ~10+ years in Hire to Retire of Shared Services / GBS / Outsourcing Service Delivery Experience in large complex Global organizations or large global providers. Must have worked in or with KPOs/BPOs

·       Deep domain knowledge of the Hire to Retire process landscape with specialization in the below-mentioned areas:

•       Remuneration and Benefits Management

•       Overall People Master Data Management

•       Hands-on experience with Oracle HCM, SuccessFactors and ServiceNow. (Preferred)

•       Ability to work with Service Providers to ensure effective service performance in line with service level agreements

•       Flexibility in working in different time zones as and when support is needed, given the global nature of the role

•       Strong change management and effective project management skills

•       Strong influencing skills and the ability to effectively negotiate and balance the needs of critical stakeholders.

Excellent verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior executives

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.