Senior Deskside Support Technician

What you will bring

Technical/Industry Experience and Qualifications Requirements: 

• Proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software.
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company
• Provide hands-on assistance to users / clients
• Experience in a technical customer service role (service desk or call center)
• Technical troubleshooting of a wide range of Windows desktop and infrastructure systems
• Knowledgeable with a Helpdesk ticket tracking system such as Service Now
• Strong customer service orientation and attitude
• Strong analytical and problem-solving abilities
• Strong oral and written English skills
• Flexible, positive, organized, results oriented, able to adapt easily and creatively to new environments
• Strong interpersonal communication skills with respect to customers, colleagues and other professionals

Education – Qualifications, Accreditation, Training:

• Industry-specific certification.

Required:

• Bachelor's Degree
• Relevant computer languages or software

Please note: No agency representation or submissions will be recognized for this vacancy.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.

We’re building a diverse, inclusive, and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

We are committed to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.