Senior Applications Technical Specialist
- We deliver the world’s most complex projects
- Work as part of a collaborative and inclusive team
- Enjoy a varied & challenging role
Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.
Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.
We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.
The Role
As a Senior Applications Technical Specialist (ServiceNow-Senior HRSD Developer) with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc…
The Role
Ensure project deployment as per conceptual design documentation and architecture
- Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria
- Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD
- Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module
- Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc.,
- Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration
- Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS)
- Troubleshoot and resolve any potential technical application issues.
- Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.)
- Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments
- Proactive, responsive and focused on anticipating future requirements and/or issues
- Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation.
- Develop clear and concise technical/process documentation
- Global Reports creation and administration with platform analytics or performance analytics features
- Provide HRSD application training to business teams and help desks (train the trainer)
About You
To be considered for this role it is envisaged you will possess the following attributes:
Relevant Knowledge and Experience:
- Excellent interpersonal and presentation skills
- Fluent in spoken and written English
- Strong knowledge and familiarity with HR processes
- Overall 10 to 12 years of SN experience
- 5+ years experience with ServiceNow HR Service Delivery
- 2 to 3 years as a ServiceNow Administrator
- 8+ years experience as a ServiceNow Developer inclusive of JavaScript
- 5+ years experience using web services in ServiceNow (REST and SOAP)
- 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, IntegrationHub, Service Graph connectors)
- Experience implementing and maintaining SLAs
- Experience acting as an administrator for platform & all ITSM, ITOM, HRSD & Custom Apps modules
- Experience acting as the primary regression testing resource for a ServiceNow upgrade.
- Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution
- Strong understanding of the HRSD and ITSM security models for creation and maintenance
- Sound knowledge of industry standards and methodologies of Integrations
- Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Oracle Taleo, Azure DevOps, Office 365, SharePoint, MS Teams
- Ability to work with globally dispersed virtual teams across several disciplines
- Experience with ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable.
Personal Qualities/Behaviours:
- Strong work ethic
- Detail oriented and able to solve problems with efficient troubleshooting
- Self-driven and takes responsibility
- Drive to work collaboratively
Moving forward together
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
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Please note: If you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.