Sales Operations and Marketing Manager

About the job

We’re looking for a Sales Operations and Marketing Manager to join our Malaysia team.

When you work for us, you get the chance to join nearly 50,000 people all driven by a common purpose of delivering a more sustainable world. We’re excited about the challenges ahead. We believe there’s never been a more rewarding time to work in the energy, chemical and resources sectors.

We offer a flexible approach to working, because our people are safer, healthier, and more productive when they can balance work with life. That’s why there are flexible and hybrid working options, so you can choose when, where and how you work.

As a Sales Operations and Marketing Manager, your responsibility includes integrating CRM systems, marketing, and sales enablement resources. This is a commercial role with sales responsibilities, with a primary focus on achieving renewal retention targets and jointly owning sales targets alongside the sales team. The role is critical for maintaining efficient processes, building demand through marketing, and supporting sustainable business growth to enhance team performance and achieve measurable business outcomes.  

To succeed in this role, you should have experience in supporting B2B SaaS or software sales, combining analytical expertise with creative marketing skills to optimise the sales funnel, drive demand generation, and improve operational efficiencies.

Who we are

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.

Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation.

Join us and help drive innovation and sustainability in our projects.

What you’ll do

We are looking for a Sales Operations and Marketing Manager to join our Malaysia team.

The role responsibilities include:

• Streamline and manage sales processes to ensure consistency and efficiency throughout the sales cycle. Conduct weekly sales cadence meetings to drive alignment and performance. 
• Monitor sales metrics and generate actionable insights to inform decision making and improve performance. 
• Oversee the implementation, maintenance, and optimisation of the CRM system to enhance tracking, reporting, and lead management, ensuring compliance with Worley’s standards. 
•  Handle transactional deals, particularly related to subscription renewals, ensuring smooth execution and timely closure. Manage the tendering and contracting process, coordinating with client procurement departments to ensure alignment with company policies and compliance requirements.  
• Engage with clients to identify cross-selling and upselling opportunities, fostering long-term customer relationships and driving additional revenue. 
• Oversee the order management process, ensuring accurate order entry, timely fulfilment, and coordination across relevant departments to meet customer expectations, delivery timeline and post-sales support.
• Collaborate with the Legal to ensure compliance with contract terms, negotiations, and legal requirements for sales agreements Partner with Finance and Project Services to support accounts receivable (AR) and accounts payable (AP), revenue reporting, forecasting, and track sales performance against financial targets.
• Serve as the first point of contact for customer inquiries, ensuring prompt and professional responses to address customer needs and provide relevant information.
• Develop and manage tools, resources, and training to empower the sales team to meet and exceed targets. Ensure the sales team complies with technical and sales certification requirements as defined by sales leadership.
• Collaborate with sales leadership to develop accurate sales forecasts and track progress toward goals and Plan, execute, and optimise integrated marketing campaigns (digital, email, events, social media) to generate and nurture leads. Develop and manage the marketing activities calendar to ensure timely execution and alignment with business objectives.  
• Create compelling marketing content, such as LinkedIn posts, case studies, brochures and other materials to drive engagement.
• Plan, organise, and execute webinars with the support of technical team to engage the target audience, promote the brand, and support lead generation efforts and brand management oversee brand positioning in accordance with Worley’s branding standards and messaging, ensuring alignment with the business’s goals and target audience.
• Manage online lead generation programs, including SEO, PPC, and ABM campaigns, to drive pipeline growth.
• Conduct competitive analysis and market research to identify trends, customer needs, and opportunities for growth. Leverage market research resources to generate leads and build contact lists for targeted outreach.
• Partner with the sales team to align sales operations and marketing efforts with sales objectives and strategies.  
• Work closely with sales teams to develop go-to-market strategies for new software features or releases or special offers.  
• Collaborate with leadership to set and track KPIs for both sales and marketing initiatives.