Problem Manager
Skills:
- Knowledge across infrastructure and application processes, areas, and technologies (Network, Communications, Storage, Database, Cloud Services, End User Computing, and Application) while operating in a shared service model
- Strong communication, analytical, and problem-solving skills
- Ability to concisely communicate and summarize essential findings to various stakeholders
- Advanced knowledge of ServiceNow (preferably) or similar ITSM tool
- Demonstrated record of building trust-based relationships with IT leaders and Managed Service Providers
- Demonstrated ability to navigate a complex global organization and build consensus on priorities
- Understanding of technology trends and capabilities across commercial systems
- Experience delivering technology to meet business cases/needs
- Ability to train other team members within the Service Management function on Problem Management process and procedure
- The ideal candidate would possess a bachelor’s degree (BS/BA) from a four-year college or university or a minimum of 8+ years of experience in the practical use of Problem Management or related ITIL process like Incident or Change. ITIL V3 or higher foundations training or certification. Demonstrated ability to work well with technical teams and a basic understanding of IT Infrastructure and applications.
Moving forward together
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.