Manager of Employee Experience
🔍 Houston, Texas, United States
Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
This is a remote opportunity and can be located anywhere in the United States or Latin America.
Role Purpose
In partnership with key stakeholders, this role will identify, assess, prioritize, design and govern key experiences for the people lifecycle. This role is the conduit and creates alignment between business processes and the solutions that deliver exceptional people experiences. Role requires experience creating and executing an employee experience strategy and roadmap, designing journeys within the employee lifecycle (from pre-hire to retire) and experience utilizing tools such as personas, journey maps, and impact maps or storyboarding.
Key Accountabilities
Create a People experience (Px) Community of Practice (CoP) ensuring alignment around the Worley and People strategy and objectives and the prioritization of initiatives.
Partner with experience owners, digital teams, the People (HR) team and key cross-functional stakeholders to:
Define, develop and socialize a clear and compelling joint vision of the Px at Worley
Create the Px roadmap using moments that matter as our compass
Define, design, deliver and govern end to end people experiences and journeys
Formalize the governance model of global Px journeys
Leads the assessment, prioritization, analysis and design of Px continuous improvement efforts
Creates compelling storyboards and general Px user stories for our People Digital team to assess supporting digital solutions
In partnership with key stakeholders, creates and delivers upon an end-user customer centric knowledge management strategy and roadmap
Creates an end-user knowledge management governance model including ownership and role definition, change and controls oversight and design standards
Participates in the creation and delivery of change and communications plans for new or redesigned experiences.
Use data and customer insights through various discovery methodologies to confidently identify and prioritize Px optimization opportunities
Identify and create KPIs to show the value of the re-imagined experiences
Formalize and utilize experience tools such as empathy, impact and journey maps
Identify and map out all the moments that matter in our people’s journey
Design the content taxonomy for identified EX journeys
Drive adoption of design systems, mechanisms, best practices, processes, and tools
Job Specific Skills (knowledge, experience, capabilities, systems)
Prior experience creating and delivering global, organization-wide and scalable successful EX programs and journeys including experience in program design, development, management, measurement and evaluation.
Experience in knowledge management strategy, governance and oversight delivery
Experience creating and managing various EX tools including empathy, impact and journey maps
Experience with content taxonomy design
Proven experience developing trusted relationships with all functions and at all levels of an organization including with an agility to influence conversations that lead to transformation.
Strong self-organizational qualities, strategic program management, project management, change management and organization effectiveness skills are essential.
Analytical skills required, including the ability to identify key patterns and trends, generate meaningful insights, and use data to drive informed decision-making processes and solve complex problems.
Thrives on and has experiences with ambiguity.
Excellent decision making skills and a sense of urgency. You're able to juggle competing priorities with a focus on timely execution and follow through.
Required Qualifications
10 years of human resources experience including culture and employee experience
Bachelors Degree
Additional Information:
· This role is in California.
· Salary Range: $143,000 - $211,000
· Benefits: eligible for PTO, 401k, medical, vision, dental, etc.
San Francisco
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.”
Moving forward together
We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.