Knowledge Specialist
Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
This is a remote opportunity and can be located anywhere in the United States or Latin America.
This role requires experience with knowledge management and providing educational assistant to those writing engaging content and what templates to use. Ideally, someone who has or can design a knowledge management strategy OR governance and communication model.
Role Purpose
The Knowledge Analyst – People Experience improves the people experience through engaging, clear and concise information for our People (employees).
Key Accountabilities
Initially, this role will work at the direction of the Manager, Process Analysis, Policy and Governance to inventory and improve all People team (practitioner) based knowledge
Inventory knowledge related artifacts (front end) across the global organization and conduct an analysis to determine the gaps in knowledge
Create new user centric knowledge articles (KAs) and content and edit existing KAs and content on demand
Create targeted and audience specific knowledge blocks based on people demographics
At the direction of and in partnership with the Manager, People Experience Design,
Design and implement engaging and compelling KA templates and define the use cases for each
Design and implement a simple, transparent and intuitive taxonomy (topics, knowledge bases, categories) for both knowledge and content
Design and implement a knowledge and content governance model including:
An efficient and transparent intake to retire workflow including role definition for approvals
Create a sustainable short term and future state knowledge and content management support model
Continuously scan and assess published content for improvement
Keep published knowledge and content up to date and retire knowledge and content when appropriate
Utilize key metrics to understand user behavior and engagement for continuous improvement
Keep up to date on ServiceNow knowledge and content capabilities and best practices
Job Specific Skills (knowledge, experience, capabilities, systems)
Prior experience in creating compelling and engaging content
Ability to distill complex information into clear and concise content for diverse audiences
Ability to work collaboratively in a team environment
Understands user behavior and navigational paths in engaging in content
Strong self-organizational qualities
Analytical skills required
Thrives on and has experiences with ambiguity.
Excellent decision making skills and a sense of urgency. You're able to juggle competing priorities with a focus on timely execution and follow through.
Required Qualifications
2+ years in Human Resources, Communications, Marketing or any related fields
Bachelors Degree
This role requires experience with knowledge management and providing educational assistant to those writing engaging content and what templates to use. Ideally, someone who has or can design a knowledge management strategy OR governance and communication model.
Additional Information:
- This role is in California.
- Salary Range: $85,417 - $125,613
- Benefits: eligible for PTO, 401k, medical, vision, dental, etc.
San Francisco
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.”
Moving forward together
We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.