IT Infrastructure Technical Specialist II
Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
This role will be responsible for Identifying, researches and resolves technical problems that are difficult and complex. Provides support to end users for computer, application, system, device, access and hardware issues. Maintains, repairs, and troubleshoots desktop hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. May coordinate with other teams or departments to resolve user problems. Also responsible for customer service and end-user training. Gains exposure to some of the complex tasks within the IT job function.
• Partners with Manager, other DSS / RDSS / Support Functions, and Infrastructure Engineer(s) on the operational aspects of associated services to meet or exceed committed service levels.
• Executes the operation, reporting and continuous improvement of the services and functions required to deliver and support infrastructure services and products to meet the needs of the business.
• Performs processes to ensure the stability, capacity and performance of associated services and functions. Addresses and adjusts services as needed to maintain or exceed service levels to business.
• For accountable services, partners with the IT organizations responsible for ITIL service management-based processes associated with Incident, Problem, Change, Availability, and Release Management.
• Works as part of a team that leverages agile approaches to meet business needs at an accelerated pace.
• In partnership with senior operations support analysts, identifies, documents and resolves infrastructure issues affecting computing service users.
• Under general direction, develops and implements technical solutions for issues that are of a simple to moderate complexity.
• Understands the existing departmental/unit/functional processes and procedures.
• Understands workflow, process inputs and outputs, dependencies, etc. specific to their role.
• Organizes time and information in a manner conducive to a high level of personal productivity; able to multi-task in an environment driven by time-constrained deliverables.
• Adapts to change and works effectively in a dynamic environment.
• Performs other duties as assigned.
- 2-year Associate / Technical school graduate
- 4+ years relevant experience, or an equivalent combination of education, training and experience.
- Advanced support position, performing assignments that are broad and complex in nature
Moving forward together
We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.